18 September 2018
The following statement is attributable to Paul Sadler, CEO, Presbyterian Aged Care NSW & ACT.
Presbyterian Aged Care (PAC) acknowledged concerns regarding the treatment of a former resident at our Wescott Residential Aged Care Facility during 2016, when they were raised with the Aged Care Complaints Commissioner by the former resident’s family.
At the time, PAC responded to those concerns and apologised to the family, an apology that we reiterate today.
Since then, we have also taken practical steps to address the issues raised, working together with the Aged Care Complaints Commissioner.
PAC continually reviews its processes and procedures, as well as staff training, with an absolute focus on providing the highest standard of safety, care and compassion for our residents.
In 2017, PAC surpassed 75 years of providing care and accommodation to older people and it remains our mission to do this with a commitment to excellence.
PAC cannot comment further on specific matters involving current or former residents.
A ministry of the Presbyterian Church, PAC exists to provide care and accommodation for older people, with a commitment to excellence inspired by the life and teachings of Jesus. It operates 9 aged care homes, 10 home care and support services and 15 retirement villages in NSW and the ACT, providing care and accommodation to around 2,000 people.