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10 August 2020

Residential Care COVID-19 Update 

Following recent changes in NSW Health advice, PAC has implemented the following changes to its services:

NSW Health has added additional LGA’s for visitor restrictions to aged care homes – Newcastle and Hornsby Shire and the Hills District have been added to the list. Presbyterian Aged Care has 2 aged care homes in these new LGA’s.

As a result no visitors can be allowed to visit our care homes PAC Thornleigh and PAC Stockton – Wescott in Newcastle except in end-of-life cases. This is in addition to no visitors being currently allowed to visit our aged care facility ‘The Terraces’ in Paddington.

  • We will revisit this regularly in accordance with NSW Health Guidelines. We recognise the importance of our residents maintaining contact with their families and friends and we will provide ipads and other technology to enable residents to communicate with their loved ones virtually.
  • All PAC aged care staff who work at the facilities will now wear a surgical mask while in the facility.

Visitors to Other PAC Facilities:

  • NSW Health guidelines are that any visitors to any residential aged care facility who have been in the following local government areas in the previous 14 days should be excluded from any aged care facility:  Hornsby Shire, Hills District, Newcastle, Merrylands (suburb), Guildford (suburb), Canterbury-Bankstown (Bankstown part), Waverley, Woollahra, eastern part of City of Sydney, Parramatta, Fairfield, Liverpool, Campbelltown and Camden.

We thank you in advance for your co-operation at this difficult time.

 

30 July 2020

Residential Care COVID-19 Update 

Following recent changes in NSW Health advice overnight, PAC has implemented the following changes to its services:

The Terraces, Paddington

  • NSW Health has added additional LGA’s for visitor restrictions to aged care homes: Waverley, Woollahra, Randwick and eastern part of City of Sydney
  • This means that no visitors will be able to visit The Terraces at Paddington until advised otherwise. Please liaise with management in the case of end-of-life care or other urgent care situations. We will revisit this regularly in accordance with NSW Health Guidelines. We recognise the importance of our residents maintaining contact with their families and friends and we will provide ipads and other technology to enable residents to communicate with their loved ones virtually.
  • All PAC aged care staff who work at The Terraces Paddington will now wear a surgical mask while in the facility.

Visitors to Other PAC Facilities:

  • NSW Health guidelines are that any visitors to any residential aged care facility who have been in the following local government areas in the previous 14 days should be excluded from any aged care facility: Bankstown, Waverley, Woollahra, Randwick, eastern part of City of Sydney, Parramatta, Fairfield, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly. These visitor restrictions will apply to our other care homes in NSW.

We thank you in advance for your co-operation during this challenging period.

 

July 28 2020    

Residential Care COVID-19 Update 

To Residents and their loved ones,

As the COVID-19 situation continues to evolve in Australia, PAC is working diligently to ensure the safety of both our residents and staff.  We are taking every possible step to prevent COVID-19 entering PAC’s residential aged care homes and keep our residents and staff safe.

We also follow the ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’ put together by consumer and provider peak bodies which sets out the optimal way that residents in care homes can receive visitors while minimising the risk of spreading COVID-19. The code (which is updated regularly) can be read at this link: https://www.cota.org.au/policy/aged-care-reform/agedcarevisitors/  This code does not apply in areas of community transmission.

Recent days have seen the emergence of some coronavirus hotspots in NSW. We are carefully monitoring developments and have made appropriate adjustments to our visitation policy at some sites.

Masks

PAC is closely following NSW Health Guidelines at all times. The NSW Health guidelines do not currently require that masks be worn in care homes by all staff.

Please note the current NSW Health directive is that PAC staff who live in designated hotspots will wear masks when they work in any of our homes. If staff do not reside in hotspots they are not required to wear masks at this stage. We will continue to make any changes as directed by NSW Health in a timely way.

When not to visit  

The following people may not visit any of PAC’s residential aged care homes:

  • If you are feeling even slightly unwell or have respiratory symptoms, even mild you must not visit the care home.
  • Anyone with fever greater than or equal to 37.5°C.
  • Anyone who has been in Victoria in the previous 14 days.
  • Anyone who has visited any of the “hotspot” areas as determined by NSW Health (these may change on a daily basis) in the previous 14 days – entry will be denied. Currently these LGAs are listed as Parramatta, Fairfield, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly. This is necessary to protect care home residents and we appreciate your understanding. NSW Health will update the hotspot areas if they change.

Bookings are essential as are Flu vaccinations

  • Bookings are now essential to visit our homes and must be made by calling the home or using our new online booking system (does not apply to all services). We are unable to allow family in to visit if an appointment time has not been booked in advance, this includes weekend visiting. This is to prevent large numbers of visitors arriving at one time and breaching social distancing rules.
  • Family must kindly wait outside the entrance until staff verify their appointment and the time they have booked for visiting. Upon entry family will need to sign the visitor’s book, answer questions about COVID-19, have their temperature taken by staff and sanitise their hands – entry may be denied at this point if any of the questions or the temperature is not in line with NSW Health guidelines.
  • All visitors must have received their flu vaccine and provide evidence of the batch number – this information must be provided at the time the appointment is made and a copy will be stored onsite.
  • There remains a limit of 2 visitors at a time in residents’ rooms and outside areas, and in some homes where there is community transmission no communal living area visits are allowed.
  • Please observe 1.5 metre social distancing at all times and sanitise your hands on entry to the facility as well as entry and exit of the resident’s room.

We would remind all visitors during these challenging times to please show PAC staff the respect they deserve as they care for residents and implement these guidelines. If you have any concerns, please contact the Residential Service Manager to discuss.

We will continue to keep you informed of changes as they are made. Rest assured we are constantly monitoring developments and changes to the Federal Department of Health and NSW Health guidance and will take all necessary steps to protect both our residents and staff. Thank you again for your co-operation.